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Accessibility Statement

Family Mortgage is committed to ensuring digital accessibility for all users, including people with disabilities. We aim to provide a website experience that is inclusive and easy to use by everyone.

 

Standards and Scope

We strive to meet or exceed the standards set by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This statement applies to all content on familymortgage.com, including web pages, forms, downloadable materials, and interactive tools.

 

Measures to Support Accessibility

To help make our website accessible, we take the following measures:

  • Conduct ongoing reviews of website content, design, and technology.
  • Include accessibility in our design, development, and procurement practices.
  • Test regularly with assistive technologies and modern browsers.
  • Provide staff training on accessibility best practices.
  • Ensure new content is produced with accessibility standards in mind.

 

Known Limitations

While we work toward full accessibility, some content may not yet be fully optimized. Examples may include:

  • Some older PDFs or downloadable documents.
  • Third-party embedded content.
  • Legacy interactive tools created before implementing accessibility standards.

We are actively working to resolve these issues. If you encounter accessibility barriers, please contact us so we can provide assistance and address the matter promptly.

 

Technical Compatibility

This website is designed to be compatible with current major browsers, including Chrome, Firefox, Safari, and Edge, as well as commonly used assistive technologies such as screen readers and magnification software. Issues may occur when using outdated browsers or technologies.

 

Feedback and Contact Information

If you experience difficulty accessing any content on this website, please contact us using one of the following methods:

  • Phone: (561) 625-2660
  • Mailing Address: 601 University Blvd # 104, Jupiter, FL 33458

 

Please include the page URL, a description of the issue, and your preferred format for receiving the information. We will respond as quickly as possible.

 

Formal Complaints

Our goal is to resolve issues promptly and informally. If you are not satisfied with our response, you may pursue a formal complaint via applicable regulatory channels or accessibility agencies.

 

Ongoing Improvements

We are committed to regular accessibility reviews and website updates to ensure inclusivity for all users. Accessibility considerations are a core part of future enhancements and redesigns.

 

Last Updated

This accessibility statement was last reviewed on Nov 19, 2025. It will be reviewed and updated at least annually, or as accessibility standards evolve.