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Privacy Policy

Last updated: Nov 19, 2025

Welcome to Family Mortgage ("we," "us," "our"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy describes how we collect, use, disclose, and protect the personal information we receive from visitors to our website (https://www.familymortgage.com) and our interactions with you.

 

1. Information We Collect

We may collect the following types of personal information:

  • Information you provide: When you fill out a contact form, request a quote, apply for a loan, speak with us, or otherwise interact with us, you may provide us with your name, address, email address, phone number, employment information, financial information, loan application data, and other information you choose to submit.
  • Automatically collected information: When you visit our website, we may automatically collect information such as your IP address, browser type, device identifiers, operating system, pages visited, time and date of visit, referral URL, and other analytics and usage data.
  • Cookies and similar technologies: We and our service providers may use cookies, web beacons, local storage and similar technologies to collect and store information about your use of our site, your preferences, and your device.
  • Third-party sources: We may receive information about you from third-party service providers (for example credit reporting agencies, identity verification services, marketing partners) when you apply for services or interact with us.

 

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  • Providing, servicing, and managing your account, loan application, or request for information.
  • Evaluating your eligibility for services, verifying your identity, assessing risks, and for fraud prevention and compliance with legal obligations.
  • Communicating with you - such as responding to your inquiries, sending service-related messages, updates, marketing communications (if you consent), and reminders.
  • Improving our website, products, services and user experience through analytics, testing and research.
  • Complying with applicable laws, regulations, audits, investigations and requests from law enforcement or other government entities.
  • Sending you promotional information (only if you've opted-in or where permitted by law) about our services, special offers, events, newsletters, or updates.
  • Retaining records as required by law or for legitimate business purposes.

 

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

  • Service providers and vendors: We engage third-party service providers to perform functions on our behalf (e.g., credit checks, identity verification, data hosting, website analytics, marketing services). These service providers may access your information only to the extent required to carry out their functions and are contractually obligated to keep such information secure.
  • Business transfers: If we are involved in a merger, acquisition, financing, sale of assets or other corporate change, your personal information may be transferred as part of that transaction.
  • Legal and regulatory disclosures: We may disclose your information when required by applicable law or regulation, by court order, to comply with legal process, or to respond to lawful requests by public authorities.
  • With your consent: We may share your information for other purposes with your consent.

We do not sell your personal information for third-party marketing purposes unless we have your express consent or are required to do so under applicable law.

 

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you visit our website. These technologies help us recognize your device, remember your preferences, measure site performance and understand how you interact with our site so we can improve it.

You may control cookies through your browser settings and other tools; however, if you disable or refuse cookies, some parts of our website may not function properly.

 

5. International Transfers

If you are visiting from outside the United States, please note that your personal information may be transferred to, stored, processed and used in the U.S. or other jurisdictions where data protection laws may differ. By using our website and providing your information, you consent to such transfer, storage and processing.

 

6. Retention of Your Information

We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including for customer service, audit, legal, tax, fraud prevention, record-keeping and regulatory compliance purposes. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

 

7. Your Privacy Rights

Depending on the jurisdiction in which you reside, you may have certain rights regarding your personal information. These may include:

  • The right to access or receive a copy of the personal information we hold about you.
  • The right to request that we correct or update your personal information.
  • The right to request that we delete your personal information, subject to certain legal exceptions.
  • The right to object to or restrict certain types of processing of your personal information.
  • If applicable (for example under the California Consumer Privacy Act/California Privacy Rights Act), the right to opt-out of the "sale" or sharing of your personal information.
  • The right to withdraw consent where processing is based on your consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details below. We will respond in accordance with applicable laws.

 

8. Data Security

We take reasonable administrative, technical and physical safeguards designed to protect the personal information we collect from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information of a child under 18 without verification of parental consent, we will take steps to delete such information as soon as possible.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. If we make material changes, we will notify you (for example, by email if you have provided us an address) or by placing a prominent notice on our website before the changes become effective. We encourage you to review this page periodically to stay informed about our data practices.

 

11. How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Family Mortgage
601 University Blvd # 104, Jupiter, FL 33458
(561) 625-2660